Refunds

Return Goods Policy

A Return Goods Authorization (RGA) and number are required to accompany all software
product return requests to CodeScan Labs (CodeScan). This ensures proper handling
of your software return and proper credit. All returns of CodeScan products are
covered under the licensing agreement accompanying all product shipments or downloads.
Please follow these guidelines when seeking to return products to Codescan.

Four product return types exist to allow flexibility in handling varied return reasons:
- Standard Return
- Non-Standard Return
- Non-Conforming Return
- CodeScan Error
- Electronic Downloads
Customers agree not to deduct anticipated credits for returns as a
condition of return approval. In all cases, your account will be credited and a credit memo will
be issued within 15 working days from receipt authorization of the software. After
proper investigation and inspection of the conditions of the
software, your account
will be credited for the full invoice value of the download, less any applicable
deductions and administration charges, if required. When an original invoice amount
is not known or cannot be determined, CodeScan will determine the value of the product(s).

CodeScan will refuse returns without referencing a RGA number. CodeScan reserves
the right to deny credit issuance for returned software not in compliance with this
policy. Examples include but are not limited to modified software product, expired
warranty, and items returned as Non-Conforming that pass evaluative testing.

The issuance of this RGA shall not be construed as an acceptance of any
responsibility or liability on the part of CodeScan or as a waiver of any right to make a determination
as to CodeScan’ responsibility. CodeScan software products should be packaged in
a manner consistent with standard requirements to minimize loss. CodeScan reserves
the right to refuse credit for returned software damaged as a result of improper
customer packaging in the case of CD-ROMs of the software.

Return Goods Authorization expires 60 days after the date of issuance.

Items returned to a CodeScan distribution location other than the site specified
on the RGA paperwork will be assessed a $50 re-routing fee
Standard Return

Returns provide CodeScan customers the opportunity to return for credit of software
designated as “Returnable” by CodeScan Product Management. Software may only be
returned when the seal has not been broken, if shipped as CDROMs, or the justification
for return has been clearly approved under the guidelines of licensing agreement.

Standard Returns shall be assessed at a 20% or $50 administration charge (whichever
is greater) and will be deducted from the credit issued.

The customer will be responsible for proper notification to CodeScan within the
return policy time frame. If the Activation Key has been issued, the product is
non-returnable.
Non-Standard Return
Non-Standard Returns provide CodeScan customers the opportunity to request consideration
for the return of software not designated as “Returnable” by Product Management.
If the request is approved, the appropriate approval
authority will determine any
applicable charge. Software may only be returned when the seal has not been broken
in the case of a shipped CDROM version. The customer will be responsible for all
applicable charges. If the Activation Key has been issued, the product is non-returnable.

CodeScan Error Returns provide customers the opportunity to return material within
60 days of ordering in the event of a CodeScan order error. Original purchase order,
invoice number and date must be referenced.

Software may only be returned when seal has not been broken (in the case of shipped
CDROMs) or has been approved by CodeScan Product Management. Product should be returned
via the CodeScan Approved method provided on the approval documentation.
Non-Conforming Return
Non-Conforming Returns enable CodeScan customers to return product to the factory
if found to be non-conforming in
accordance with the conditions of CodeScan’ warranty
as stated in the warranty conditions as stated in our license agreement. It is CodeScan’s
discretion whether to replace, repair or issue a credit for non-conforming products.
Warranty verification will be determined by a technical validation of the software
product once the nonconforming item is received or has been notified to our product
department or authorized distribution center.

For approved product categories, if you have an emergency (e.g. your software is
not functioning properly) and the warranty can be validated commercially, advanced
replacement may be available by issuing a new access key. If this option is utilized
and the nonconforming software details are not returned within 10 business days,
the customer will be invoiced for the replacement software.

The customer will be responsible for all applicable charges.
Electronic downloads

Once an activation key has been issued, the goods are usually non-returnable (unless
the software fails to perform as stated). In the event of a complaint, please contact
CodeScan by email, telephone, or fax, and CodeScan will discuss the matter and will
use our discretion for acceptance the return request.
Disclaimer
This software is sold “as is” and without warranties as to
performance or merchantability.
This software is sold without any express or
implied warranties whatsoever. Because
of the diversity of conditions and hardware under which this software may be used,
no warranty of fitness for a particular
purpose is offered. The user is advised
to test the software thoroughly before relying on it. The user must
assume the entire
risk of using the software. Any liability of seller or manufacturer will be limited
exclusively to product replacement or refund of the purchase price.
Contact Us

If you have any questions or concerns in relation to this Site or the Refund Policy
please Contact Us.